Support and Customization for Digital Organizing Tools
Our one-of-a-kind Organizers Helpdesk program allows you to stay focused on your organizing and communication goals, while we handle the technology. Helpdesk plans include production support for emails, SMS, webpages and social media; troubleshooting for all of your organizing technologies; and ongoing training for your staff, volunteers and members of every skill level. Most importantly, the Organizers Helpdesk is your technology partner. We work for you as part of your organizing team. Even vendors with the best support have, at best, an outsider’s understanding of your organization and can’t offer hands-on support or custom integrations across different digital tools that we can provide.
Our Organizers Helpdesk can be scaled to meet the needs of your organization and your budget.
Training and support for the tools your team uses, including:
Full-time Support
- Regular check ins to identify training and support needs
- A 24-7 ticketing system with a designated email address for your organization’s questions
- Office Hours: a set time where support staff are available on zoom so any one can pop-in and get answers
Troubleshooting
- Audit of current data and digital tools with recommendations for improved functionality and implementation of desired recommendations
- Customization of digital tools to provide solutions to unique use cases, including integrations between digital tools
- Rapid-response that goes beyond the documentation and support provided by tech vendors
Training
- Available for staff, officers, members and volunteers at all skill levels and tailored to specific needs identified by your organization
- Hour-long sessions can be scheduled for groups or 1:1, with plenty of time for questions, answers and demonstrations
- Can cover any of the digital tools that were designed to support advocacy, organizing or are commonly utilized in the labor movement
We are Concerted Action
Since 2015, we’ve provided technical and organizing support to a wide range of organizations, including: Advocates for Minor Leaguers, the AFL-CIO, AFSCME, Amazon Labor Union, Common Cause, CWA, The Democrats, Daily Kos, New York Times Tech Guild, OPEIU, Poor People’s Campaign, Starbucks Workers United, Trader Joe’s Workers United, USW, UWUA, Wells Fargo Workers United and many more. Let us put our expertise to work for your organizing efforts.